Easywebr Privacy Policy
Last updated: 16 October 2026
1. Who we are
Easywebr Ltd (“Easywebr”, “we”, “us”) sets up and runs automation, booking and customer messaging systems for UK service businesses. We are the controller of the personal information described in this policy, except where section 10 says otherwise.
- Company number: 15888866 (registered in England and Wales)
- ICO registration number: ZB826072
- Privacy contact: [email protected]
We are a small business and have not appointed a Data Protection Officer. Questions about this policy go to the privacy contact above.
2. Who this policy covers
This policy explains how we handle personal information about:
- visitors to easywebr.com and our booking and form pages
- people who take our business audit quiz, book a call, or contact us
- contacts at the businesses we work with (clients) and at our suppliers
If you are a customer of one of our clients, your information is mainly handled under that business’s own privacy policy. Section 10 explains our role.
3. Information we collect
We collect information you give us and information created when you use our pages or call us.
| Where it comes from | What we collect |
|---|---|
| Business audit quiz | Your business type, your answers about calls, quotes, bookings, reviews and admin, anything you type in the free-text boxes, your name, phone number, email, business name, the consent wording you agreed to and when, and the page and link you came from |
| Booking a call | Name, email, phone number, business name, the time you pick and any notes you add |
| Forms, email, text and chat | Your contact details and what you tell us |
| Phone calls | Your phone number, the time and length of the call and what you say. If we record a call, we tell you at the start of it. |
| Clients and suppliers | Names, job titles, contact details, contract and billing details, and our messages and meeting notes |
| Using our website | IP address, browser and device type, pages viewed and referring site, collected through cookies (section 12) and by our hosting and security providers |
We do not ask for special category information (such as health details) about you. Please don’t include it in free-text boxes.
4. How we use it and our lawful bases
UK data protection law requires a lawful basis for each use of your information. These are ours.
| What we do | Lawful basis |
|---|---|
| Work out and show your quiz result, and send you a copy | Consent (the tick box on the quiz) |
| Follow up on your quiz result and send you marketing about our services | Consent. You can withdraw it at any time |
| Arrange and hold calls you book, and reply to enquiries | Legitimate interests (responding to people who contact us), or steps before a contract at your request |
| Review recordings of calls to our own line to check quality and improve our service | Legitimate interests (improving our service) |
| Measure how people use our website and our ads | Consent (our cookie banner) |
| Deliver our services, invoice and manage our client relationships | Contract |
| Keep accounts and tax records, and meet other legal duties | Legal obligation |
| Keep our website and systems secure and working | Legitimate interests (running a secure business) |
| Handle complaints and legal claims | Legitimate interests (protecting our business) |
Where we rely on legitimate interests, we have weighed our interest against your rights and expectations. You can ask us for the details, and you can object at any time (section 11).
5. Marketing and how to opt out
We only send you marketing if you agreed to it.
- If you took our quiz or asked us to keep in touch, we may contact you by phone, text and email about your result and our services, as set out in the consent wording you agreed to.
- Every marketing email and text includes a way to opt out. You can also reply “stop” or email [email protected].
When you opt out, we keep your email or phone number on a suppression list so we don’t contact you again. We never sell or rent your details.
6. AI and automated processing
Some of our services use AI to process information, for example to produce quiz results or to summarise calls and messages. No decision with a legal or similarly significant effect on you is made by AI alone.
7. Who we share it with
We share your information only with the service providers we need to run our business, and they may only use it on our instructions.
| Provider | What they do for us | Based in |
|---|---|---|
| HighLevel Inc. | Customer records, website, forms, bookings and messaging | USA |
| Anthropic PBC | AI processing | USA |
| OpenAI, L.L.C. | AI processing | USA |
| Cloudflare Inc. | Website hosting and security | USA, global network |
| Twilio Inc. | Phone calls and text messages | USA |
| Mailgun Technologies Inc. | Email delivery | USA |
| Google LLC | Email and document storage | USA |
| Meta Platforms Ireland Ltd | WhatsApp messaging with clients | Ireland, USA |
We may also share information with our accountant and professional advisers, with HMRC, the police or regulators when the law requires it, or with a buyer if we sell the business. We never sell your information.
8. International transfers
Most of our providers are based in the USA, so your information is transferred outside the UK.
We only do this with a legal safeguard in place. That is either the UK Extension to the EU-US Data Privacy Framework (the “UK-US data bridge”) where the provider is certified under it, or the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses. You can ask us for a copy of the safeguard that applies.
9. How long we keep it
We keep information only as long as we need it, then delete it or make it anonymous.
| Information | How long |
|---|---|
| Quiz answers and leads who don’t become clients | 2 years from our last contact with you |
| Client contracts, invoices and account records | 6 years after the contract ends (tax and legal claims) |
| Call recordings and transcripts | Up to 12 months, unless needed for a complaint |
| Website and security logs | Up to 12 months |
| Opt-out (suppression) list | For as long as we market, so we keep respecting your choice. Only the email or phone number is kept |
10. Information we handle for our clients
When we run systems for a client business, that business decides how its customers’ information is used. It is the controller and we are its processor.
This covers things like enquiries, bookings, messages, calls and reviews from that business’s own customers. We handle it only on the client’s instructions and under a data processing agreement that meets Article 28 of the UK GDPR. We do not use it for our own marketing.
We do not use our clients’ customers’ information, including any call recordings, for any purpose of our own.
If you are a customer of one of our clients and want to access, correct or delete your information, please contact that business directly. If you contact us, we will pass your request on to them.
11. Your rights
You can ask us to do any of the following, free of charge, by emailing [email protected]. We reply within one month.
- See a copy of the information we hold about you
- Correct information that is wrong or incomplete
- Delete your information
- Limit how we use it while a concern is looked into
- Object to us using it on the basis of legitimate interests, including for marketing
- Withdraw consent you have given, without affecting what we did before
- Receive information you gave us in a format you can take elsewhere
Some rights have limits. For example, we must keep accounting records for a set time. If we can’t do what you ask, we will tell you why.
If you are unhappy with how we handle your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
12. Cookies
Our website uses cookies that are strictly necessary for it to work, such as keeping forms, the quiz and the booking calendar running and protecting the site from attacks. These don’t need your consent.
We also use analytics and advertising cookies to understand how people use the site and to measure our ads. We only set these if you accept them in our cookie banner, and you can change your choice at any time through the cookie settings link on our website.
You can also block or delete cookies in your browser settings, though some parts of the site may stop working.
13. Security, children and changes
Security. We use access controls, two-factor sign-in on our accounts and encrypted connections, and our providers protect the data they hold for us. If a breach puts your information at risk, we will tell you and the ICO where the law requires it.
Children. Our services are for businesses. We don’t knowingly collect information from anyone under 18.
Changes. We will update this policy when how we handle information changes. The date at the top shows when it last changed, and we will tell clients about significant changes.
Contact. Easywebr Ltd (company number 15888866), [email protected].